Module

Voice of Customer

Hear from customers before they leave, and turn the happy ones into referrals.

The problem

Most businesses only hear from a customer when something goes wrong, so there is no signal from the customers who are quietly satisfied.

What we build

Short NPS and CSAT surveys sent at the right moments

Review requests timed to peak satisfaction

Referral asks sent to your best customers

Every response scored and folded into the health picture

How it connects to the Retention Engine

Closes the loop: it measures health and turns promoters into referrals and reviews.

A Retention Diagnostic maps your lifecycle, your data, and your biggest churn risks in under two weeks.